Terms & Conditions
Payment Option
The list of payment options available are internet banking /debit card payment / credit card payment from banks that are listed when selecting each of the above options. Apart from the fee chargeable to Government against each service, bank / payment gateway transaction charges will be applicable extra. For online payment services the registration is mandatory. The status of the applications submitted online shall be searched using the View Status. SMS will be sent to your registered mobile number at different stages of processing of your application.
User Creation
You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account.
Complaints Procedure
You can reach us on the contact details given in the website.
General Obligations
You shall be responsible for complying with all applicable laws, statutes and regulations in connection with the use of web site. You shall not modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, or services obtained from this Website. You shall not create a hypertext link to the Website or "frame" the Website, except with the express advance written permission of the Government.
Services Offered
The objective is to ensure the following:
- Providing easy, anywhere and anytime access to Government Services (both Information & Transactional).
- Reducing number of visits of citizens to a Government office / department for availing the services.
- Reducing administrative burden and service fulfillment time & costs for the Government, Citizens & Businesses.
- Reducing direct interaction of citizen with the Government and encourage e-interaction and more efficient communication through portal.
Cancellation / Refund Policy
The fees once paid will not be refunded for applications which are successfully submitted or for successful bill payment services. Cancellation of applications / bill payments shall not be entertained. In case of a failed transaction the user shall have no right to claim the amount. The loss on this account shall not be borne either by Government or by the Banks / Payment Gateways. However automatic refund will be made for transactions which are not successful.